why does my seagate dashboard not backup my mac

Time Machine volumes after 10.9.4 are dedicated to Time Machine backups and can’t be used for other activities. If you are prompted to enter your password, then the issue is due to Disk Permissions. If you are using this drive with Time Machine, try dragging and dropping a file to the drive.If you are on an Apple computer, make sure that the drive is not encrypted and that it is formatted MacOS Extended Journaled, or make sure that you have the included NTFS driver installed on your machine.Reboot all devices (phone or tablet, modem, router, computers, etc.).Verify that the computer and the phone or tablet are on NOT on a guest network.Verify that the computer and the phone or tablet are on the same network.Try a different compatible drive (if applicable).Ĭause: App is unable to communicate through Wi-Fi. Try the drive (and Dashboard) on another computer. Try the mobile app from another phone or tablet. Log out of the Dashboard software (on the computer) and app (on the phone or tablet), then log back into both. Make sure you are signed into both the mobile app and Dashboard with the same login credentials. Temporarily disable the firewalls on the computer. Reboot all devices (phone or tablet, modem, router, computers, etc.). Verify that the drive actually works by dragging and dropping any file to the drive. Verify that the computer and the phone or tablet are on NOT on a guest network.ĭirectly connect the drive to the computer (no hubs, expansion ports, etc.). Verify that the computer and the phone or tablet are on the same network. Many of these steps may be recommended within the specific error messages as well. The following suggestions are basic troubleshooting steps that in many cases can resolve general issues. You may encounter unexpected errors while using the Mobile Backup application.

Make sure that your computer and mobile device are connected to the same Wi-Fi network

Why does my seagate dashboard not backup my mac